Services - Protech Systems MSP IT support Company

Welcome To Our Services Page

Managed IT Services

Our Managed IT Services provide a comprehensive and holistic approach to managing, monitoring, and maintaining your IT operations. We evaluate your business processes, technology infrastructure, and software requirements. Our team is highly experienced and dedicated to ensuring the safety and security of your company’s network on a daily basis. We are committed to delivering state-of-the-art IT solutions that can enhance the performance of your business. Additionally, our services are flexible and able to adapt as your business expands.

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Security

We give priority to identifying both internal security vulnerabilities and external threats, and our proactive approach ensures that preventive measures are in place to safeguard your company’s systems. Our IT security specialists will evaluate your company’s current systems and present a review of vulnerabilities and potential risks. We tailor our security techniques to fit your specific needs. We are aware that each business has unique requirements, so we do not advocate for a standardized security method across all companies

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Cloud Services

We can enable your employees to access your company’s data, workspaces, and applications from anywhere at any time through the use of cloud technology. We assess your needs and suggest the optimal approach to leveraging the benefits of cloud services. Our experience working with businesses in the Charlotte area has shown that a hybrid solution combining cloud and on-premise options is the most suitable for small to medium-sized companies.

CLOUD SERVICES

IT Consulting

Protech Systems delivers cost-effective solutions through our IT External Team and Virtual Chief Technology Officer services that help you find a balance between the expense of your technology and its value to your business in the Carolinas.

CONSULT ME

Backup and Disaster Recovery

We provide risk mitigation, consulting, tools and best practices to reduce your company’s IT loss exposure. You can make a conscious choice to protect your client’s assets by choosing Protech Systems disaster recovery services.

RECOVER ME

Voice Over IP Phone Solutions

You’ve probably heard about VoIP – voice communication that transmits over the Internet. VoIP can save 30% to 50% compared to traditional phone bills and empowers your business to go far beyond the restraints of a typical phone system solution. Protech Systems can evaluate your needs and pair the best-fit VoIP solution for your small business. Our solutions are scalable to accommodate your company’s growth.

I WANT THIS

Outsourced IT

IT consultants that bring the most value are those with actual operating experience. Protech Systems has over 21 years of consulting experience. We currently operate and manage thousands of devices. It is this “depth and breadth” of skills that deliver more value to our consulting clients. Don’t be limited by selecting IT consultants with limited expertise.

LET US DO IT

Pricing Tabe

ProCare Desktop/Server Standard
^{$ Call for Price}._{/ Monthly}
- Remote-Control Support
- Phone Support
- Microsoft Application Support Maintenance
- virus software
- Endpoint Detection and Response (EDR)
- Ransomware protection software
- Desktop Optimization & Management
- Spyware and Adware Removal
- Windows Patch Management
- Antivirus Software, Management & Update
- Helpdesk Support (Weekday Business Hours Availability 9:00 am –5:00 pm)
- Next-Business-Day Response for Onsite Work
- 2-hour guarantee for Remote Support
- Service Availability Monitoring Maintenance
- Microsoft Patch Management
Call
ProCare Desktop/Server Pro
^{$$ Call for Price}.
- Remote-Control Support
- Phone Support
- Microsoft Application Support Maintenance
- virus software
- Endpoint Detection and Response (EDR)
- Ransomware protection software
- Desktop Optimization & Management
- Spyware and Adware Removal
- VPN Client Management Security
- Windows Patch Management
- Antivirus Software, Management & Update
- Helpdesk Support (Weekday Business Hours Availability 9:00 am –5:00 pm)
- Next-Business-Day Response for Onsite Work
- 2-hour guarantee for Remote Support
- Service Availability Monitoring Maintenance
- Microsoft Patch Management
Call
ProCare Desktop/Server Advanced
Featured
^{$$$ Call for Price}.
- Remote-Control Support
- Phone Support
- Microsoft Application Support Maintenance
- virus software
- Endpoint Detection and Response (EDR)
- Managed Detection and Response (MDR)
- Ransomware protection software
- Desktop Optimization & Management
- Spyware and Adware Removal
- VPN Client Management Security
- Windows Patch Management
- Antivirus Software, Management & Update
- Helpdesk Support (Weekday Business Hours Availability 8:00 am –5:00 pm)
- Next-Business-Day Response for Onsite Work
- 2-hour guarantee for Remote Support
- Service Availability Monitoring Maintenance
- Microsoft Patch Management
Call
ProCare Desktop/Server Ultimate
^{$$$$ Call for Price}._{/ Monthly}
- Remote-Control Support
- Phone Support
- Microsoft Application Support Maintenance
- virus software
- Endpoint Detection and Response (EDR)
- Managed Detection and Response (MDR)
- Endpoint Backup
- Ransomware protection software
- Desktop Optimization & Management
- Spyware and Adware Removal
- VPN Client Management Security
- Windows Patch Management
- Antivirus Software, Management & Update
- Helpdesk Support (Weekday Business Hours Availability 8:00 am –5:00 pm)
- Next-Business-Day Response for Onsite Work
- 2-hour guarantee for Remote Support
- Service Availability Monitoring Maintenance
- Microsoft Patch Management
Call

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frequently asked questions

We usually get several questions asks on a daily basis and we have compiled a list of frequently asks questions for you. Please feel free to call us at any time for questions that are not listen on here.

What do I do if the image on screen is distorted or skewed?

You may receive a distorted image when the cable is loose or defective. Disconnect the video cable going from the back of the computer and verify that no pins are bent, burnt or broken. Once verified re-connect the monitor cable. If the refresh rate is not properly set the monitor may have a wavy or an appearance that lines are going down or across the monitor slowly or fast, this may also cause a flickering affect. A distorted image can be caused by magnetic or other types of interference. Verify no speakers, fans or other magnetic devices are close to the monitor.

There is no display on the monitor, what do I do now?

Make sure the monitor is on. If no power light (green or orange light) is seen on the monitor display try pressing the power button until it comes on. If your computer monitor was on and you stepped away from the computer and upon returning it was black, it’s likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the monitor is connected properly to the back of the computer.

What do I do if my hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact MCWare IT Solutions, this is a job for the professionals.

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

My computer does not turn on, what do I do now?

First check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.