Welcome To Our Services Page

Managed IT Services

Our Managed IT Services offer a complete comprehensive solution for maintaining, monitoring, and managing your IT department. We analyze your business processes, your network  hardware, and  software needs. We are the best in the business. We dedicate day to day operations to make sure your companies network is safe and secure. Our experts can provide you with proven state of the art IT solutions increase the capabilities of your business. This service is scalable, so it grows as your company grows.

Security

We focus on internal security risks and external threats. Our decisive approach eliminates future vulnerabilities by ensuring security measures are in place to protect your company’s systems. Our IT security team of experts will analyze your company’s current systems and provide an audit of vulnerabilities and risks. We will tailor our security tactics to meet your requirements. We understand that every business is different and that is why we do not believe in a one size fits all security approach.

Cloud Services

Be able to provide your employees  with any-time, any-where access to your company data, workspaces, and business applications with a cloud. We review your requirements and provide you with the best way to help you realize the value of Cloud Services. We have worked with many Charlotte-area businesses to determine effective cloud migration strategies. We have come to the conclusion that a hybrid solution that offers cloud and onsite service is the best implementation for small to medium size businesses.

IT Consulting

Protech Systems provides economical solutions by providing you with an IT External Team and Virtual Chief Technology Officer services that can help you achieve balance between the cost of your technology and its benefit to your business in the Carolinas.

Backup and Disaster Recovery

We provide risk mitigation, consulting, tools and best practices to reduce your company’s IT loss exposure. You can make a conscious choice to protect your client’s assets by choosing Protech Systems disaster recovery services.

Voice Over IP Phone Solutions

You’ve probably heard about VoIP – voice communication that transmits over the Internet. VoIP can save 30% to 50% compared to traditional phone bills and empowers your business to go far beyond the restraints of a typical phone system solution. Protech Systems can evaluate your needs and pair the best-fit VoIP solution for your small business. Our solutions are scalable to accommodate your company’s growth.

Outsourced IT

IT consultants that bring the most value are those with actual operating experience. Protech Systems has over 18 years consulting experience. We currently operate and manage thousands of devices. It is this “depth and breadth” of skills that deliver more value to our consulting clients. Don’t be limited by selecting IT consultants with limited expertise.

Pricing Tabe

  • ProCare Desktop/Server Standard
    $ Call for Price.
    • Hardware & Software Audits
    • Performance & Preventive Maintenance Reports

    • LogMeIn Pro Remote Control

    • Patching

    • Antivirus management

    • Web-based portal

    • Self-help center

    • Webroot Antivirus

    • Malwarebytes Anti-Malware Pro Software

    • Help Desk Coverage

    • Windows, Mac & Mobile Support

    • Virus & Malware Removal

    • Software installation

  • ProCare Desktop/Server Pro
    $$ Call for Price.
    • Hardware & Software Audits
    • Performance & Preventive Maintenance Reports

    • LogMeIn Pro Remote Control

    • Patching

    • Antivirus management

    • Web-based portal

    • Self-help center

    • Webroot Antivirus

    • Malwarebytes Anti-Malware Pro Software

    • Help Desk Coverage - 9am-5pm

    • Windows, Mac & Mobile Support

    • Virus & Malware Removal

    • Software installation

  • ProCare Desktop/Server Advanced
    Featured
    $$$ Call for Price.
    • Hardware & Software Audits
    • Performance & Preventive Maintenance Reports

    • LogMeIn Pro Remote Control

    • Patching

    • Antivirus management

    • Web-based portal

    • Self-help center

    • Webroot Antivirus

    • Malwarebytes Anti-Malware Pro Software

    • Help Desk Coverage - 7am-7pm

    • Windows, Mac & Mobile Support

    • Virus & Malware Removal

    • Software installation

  • ProCare Desktop/Server Ultimate
    $$$$ Call for Price.
    • Hardware & Software Audits
    • Performance & Preventive Maintenance Reports

    • LogMeIn Pro Remote Control

    • Patching

    • Antivirus management

    • Web-based portal

    • Self-help center

    • Webroot Antivirus

    • Malwarebytes Anti-Malware Pro Software

    • Help Desk Coverage - 24/7

    • Windows, Mac & Mobile Support

    • Virus & Malware Removal

    • Software installation

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frequently asked questions

We usually get several questions asks on a daily basis and we have compiled a list of frequently asks questions for you. Please feel free to call us at any time for questions that are not listen on here.
What do I do if the image on screen is distorted or skewed?

You may receive a distorted image when the cable is loose or defective. Disconnect the video cable going from the back of the computer and verify that no pins are bent, burnt or broken. Once verified re-connect the monitor cable. If the refresh rate is not properly set the monitor may have a wavy or an appearance that lines are going down or across the monitor slowly or fast, this may also cause a flickering affect. A distorted image can be caused by magnetic or other types of interference. Verify no speakers, fans or other magnetic devices are close to the monitor.

There is no display on the monitor, what do I do now?

Make sure the monitor is on. If no power light (green or orange light) is seen on the monitor display try pressing the power button until it comes on. If your computer monitor was on and you stepped away from the computer and upon returning it was black, it’s likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the monitor is connected properly to the back of the computer.

What do I do if my hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact MCWare IT Solutions, this is a job for the professionals.

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

My computer does not turn on, what do I do now?
First check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.
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